Shipping policy
Shipping and Shopping Policy for Sokohewani Ventures
Welcome to Sokohewani Ventures, where we strive to offer an exceptional shopping and shipping experience. Our policies are designed with you in mind, ensuring a seamless journey from browsing our collection to receiving your order.
Shipping Policy
Free Standard Shipping: Enjoy complimentary standard shipping on global orders of $10 USD or more. It's our way of saying thank you for shopping with us.
Shipping Schedule: We value your time and strive for efficiency. Orders are typically dispatched the next business day following the receipt and confirmation of payment. Please note that we observe a pause on dispatches over weekends and holidays, with orders placed from Friday to Sunday being shipped on Monday.
Delivery Timelines:
- Express Delivery: Expect your items in 3-5 business days for those urgent needs.
- Standard Delivery: Items will reach you within 7-10 business days, allowing for a smooth and timely delivery process.
Please Note: The above timelines commence after the standard processing period of 1-3 business days. We are committed to getting your order to you as swiftly as possible.
Exclusions: Our delivery network spans wide, but there are a few places we can’t reach, including PO Boxes and APO addresses. For international shipping queries or special requests, don’t hesitate to get in touch at support@sokohewaniventures.com.
Unforeseen Delays: While we pledge to maintain accuracy in our delivery times, certain factors beyond our control—like severe weather or carrier interruptions—may affect shipping schedules.
Tracking Your Order: Once your order is on its way, you’ll receive an email with a tracking number and a link to monitor its journey to your doorstep.
Shopping Policy
Discounts Galore: As a token of our appreciation, we offer sales discounts ranging from 10% to 18% on items from the previous year's collection. These discounts continue until the current stocks sell out completely. During festive seasons and special holidays, look out for exclusive coupon codes for additional savings.
Applying Your Discount Code: Redeeming your discount is easy. Before completing your order, simply enter your code in the designated box and click ‘apply’. Watch as your total amount adjusts to reflect your discount. Remember, discount and referral codes are a one-time affair per order and cannot mix with other offers.
Lost or Stolen Packages: In the unfortunate event that your package goes missing, please contact us immediately at support@sokohewaniventures.com. We’re here to assist and ensure a satisfactory resolution.
Need Assistance?
Our customer support team is dedicated to making your experience as smooth and enjoyable as possible. For any questions or additional information, please reach out to support@sokohewaniventures.com.
Thank you for choosing Sokohewani Ventures—where your satisfaction is our priority. Happy shopping!
